The article presents an analysis of the state of the organization of non-monetary incentives for quality assurance (QA) specialists of pharma companies and the development of recommendations for improving this area of personnel management. An analysis of non-monetary incentives for QA specialists was carried out. As a result, it was found that pharmacy enterprises have some and not always a regular practice of non-monetary motivation, within which a limited list of incentives is used. As a result of combining factor and cluster analyses and subsequent two-dimensional data analysis, the absence of a relationship between the incentive system used and the needs of QA specialists was revealed, which leads to a significant weakening of motivation to work. The advantage of non-monetary incentives is less financial burden; therefore, the directions of their application are much wider than financial methods. In the case of the complex use of monetary and non-monetary methods of stimulating QA specialists in pharmacy enterprises, a synergistic effect is observed, which increases employees’ productivity.
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